LAST UPDATED: AUGUST 27, 2026
This policy covers purchases made through MØDE Marketplace on enterm0de.com — MØDE Collectives and Senegal Marketplace, operated by Enter Mode Holdings LLC. For shipping rates, delivery timelines, and tracking, see our Shipping Policy. This page does not apply to MØDE Trading mentorship or 1House subscriptions, which are covered separately in our Terms of Service.
Sneakers, streetwear, jerseys, watches & jewelry — sourced authentic, sold direct.
We accept returns within 14 days of delivery for unworn, unused items in original condition with tags/packaging intact. To start a return, contact us with your order number.
Due to the nature of iced-out/moissanite pieces, items must be returned in their original packaging with no signs of wear. A diamond tester verification may be requested to confirm the item’s condition matches what was shipped.
If your item arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the issue. We’ll work with you on a replacement or refund.
Once your return is received and inspected, we’ll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
All items are limited, single-drop inventory. Prices reflect item rarity, condition, and market resale value, and may be updated on future drops based on demand and availability. An item is not reserved until payment (or an agreed deposit) is received — first come, first served.
Email connect@enterm0de.com with your order number, photos, and reason for the request. We will confirm eligibility and provide next steps.
Authentic Senegalese products, culture, and craftsmanship — sourced direct from Senegal.
We accept returns within 14 days of delivery for unworn, unwashed items in original condition with tags attached. To start a return, contact us with your order number.
Because custom-tailored pieces are made to order, all sales are final — we cannot accept returns or exchanges unless the item arrives damaged or defective.
If your item arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the issue. We’ll work with you on a replacement or refund.
Once your return is received and inspected, we’ll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Skincare and consumable products (shea butter, black soap, tea, coffee, bissap, baobab, moringa) are final sale once opened, for health and safety reasons. This does not apply if an item arrives damaged, defective, or materially different from what was ordered — see Section 2.3.
Wedding and bridal attire is available in standard and custom sizing. Custom-sized and made-to-order pieces require a non-refundable deposit to begin production, are final sale, and carry a longer production timeline communicated at the time of order. Please confirm your measurements carefully before ordering.
Email connect@enterm0de.com with your order number and reason for the return. We will confirm eligibility and provide next steps before you ship anything back.